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FAQ’s

Orders / Shipping

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What happened to FREE Standard Shipping?

Update 12/01/2022: You may have noticed that we are now forced to charge for shipping on small orders. We'd like to take a minute to address this change as we know it may have an impact on you.

Over the last 2 years, the cost of ICONIC's raw materials, freight, and manufacturing have increased multiple-fold. For example, our milk protein isolate (the main ingredient in many of our products) has jumped 35% since 2020. Freight costs have increased 27% in 2022 alone. This increase of 30-40% is consistent across all ingredients and services.

During this time, we have done our best to absorb cost increases to keep our pricing consistent and fair for our loyal customers. We have instead made internal business changes to cut expenditures and operate as lean as possible while watching margins grow smaller with every new cost the company absorbed.

Unfortunately, in 2022 it simply costs substantially more for us to produce the same high quality products crafted from premium, natural ingredients as it did in 2020 and prior. We have faced with the tough decision between downsizing our (already limited) ICONIC team, changing our product formulation to save costs, reducing/eliminating our product offering, or passing along a small price increase to our valued online customers. We will continue to fight to keep our costs down so that ICONIC may remain accessible to all. Thank you for your support & understanding.

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How much is shipping?

We offer Standard Shipping for a flat rate of $5.99 on all orders under $100 and FREE shipping on orders over $100.

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How fast is shipping?

Our standard delivery time is 3-5 business days for the Contiguous United States and 5-7 business days for Hawaii, Alaska, Puerto Rico & Guam. However, due to our relationship with Fulfillment by Amazon, orders often arrive much faster.

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How will my order arrive?

We partner with Amazon to fulfill all of our orders so that we can offer you fast, hassle-free shipping. Look for an Amazon box packed full of ICONIC goodies!

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Do you ship internationally?

We do not ship internationally at this time.

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Why did my order arrive in two shipments?

Sometimes, our shipping partner (Amazon) will split your order into two shipments. This usually only happens with larger orders (4 or more items) and packages often arrive same day or the next day. If you are still missing anything after 48 hours of your first package arriving, let us know and we’ll track it down for you!

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I've begun to see new packaging. Does that mean that my drinks are changing too?

Bottles with the updated packaging have started hitting stores and our online community but the transition will continue for the next few months!

Don't you worry - the contents are still very much the same delicious recipe you've grown to love - just wrapped in a grown up, more sustainable package!

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The inner seal is missing on my latest order. Did you change it?

Yes! This is our new packaging, we have eliminated the inner foil inside our bottle cap! As a company, we are continually challenging our practices to better support our mission in leaving the planet better than we found it. By cutting down on single use items, like the foil, we are one step closer to our mission!

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Does the new version with the integrated seal change the drink’s shelf life?

Nope! The outer packaging ensures that our product remains shelf stable and safe to drink anywhere, any time!

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What stores can I find ICONIC in?

ICONIC is available in over 8000 stores nationwide including Whole Foods, HEB, Wegmans, Central Market, Safeway, and CVS. Head over to our Store Locator to find ICONIC in a store near you.

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Do you have any coupons so I can try ICONIC before I buy it?

While we occasionally offer free samples, we ALWAYS offer a 100% satisfaction guarantee.

For first time customers, we would suggest ordering one of our sample packs to try our best-selling flavors.

In the event that you are not a fan, you can get your money back! You can also check out our Store Locator to buy individual bottles near you.

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I’d like to make a change to my order.

Send us an email at info@drinkiconic.com with your order ID, and we’ll see what we can do!

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How do I make changes to my subscription?

To manage your ICONIC Subscription you will first need to create an account. When you begin a Subscription, you’ll automatically receive an email with a link to “Manage Subscription.” From there, you can change or cancel any aspect of your subscription, including the items you ordered, shipping frequency, and more.

You can also access your subscription setting by logging into your ICONIC account.

Still having trouble? Shoot us an email and we’ll help you out!

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My coupon code does not work.

Our coupon codes are not case sensitive, but you may want to double check the spelling and make sure there are no extra spaces. If you still have trouble, shoot us an email and we’ll help you out.

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Do ICONIC protein drinks need to be refrigerated?

While ICONIC is best enjoyed cold, our Protein Drinks only need to be refrigerated after opening. After opening, we recommend drinking ICONIC within 3-5 days. When sealed, you can store ICONIC at room temperature up until its expiration date.

Our Protein Powders are shelf-stable for up to 18 months, and can be conveniently stored at room temperature, due to their handy re-sealable pouch.

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What is the shelf life of ICONIC?

ICONIC protein has a shelf-life of 18 months from the manufacture date. If you suspect that you have a bottle that is spoiled or past expiration, do not consume, and feel free to contact us. The expiration date is printed on top of each bottle, on the side of the case, and on the back of our protein powders.

Ingredients

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What kind of protein does ICONIC use?

ICONIC's original Protein Drinks and Protein Powder both contain Truly Grass Fed™ certified Milk Protein Isolate (MPI). Our MPI is the naturally occurring blend of 20% whey & 80% casein found in cow’s milk. It is never acid treated. ICONIC Protein is 99.99% lactose-free.

Some of our new products feature alternative protein sources, such as Bovine Collagen (found in Keto Collagen Coffee), and Pea Protein, found in our entire Immunity Coffee Lineup .

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What is a complete protein? Is ICONIC protein complete?

Complete proteins are those that contain adequate proportions of the 9 essential amino acids necessary in the human diet. ICONIC protein comes from grass-fed cow’s milk which is a single-source of complete protein.

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Which flavors contain caffeine? How much caffeine is in them?

We offer a number of both caffeinated and non-caffeinated beverages and protein powder mixes. Currently, the only caffeinated flavor in our core line of Protein Drinks is Café Latte, which contains 100mg of caffeine from fair trade Arabica coffee beans, sourced from Colombia. Chocolate Truffle, Vanilla Bean, and Cacao + Greens are all non-caffeinated in both ready-to-drink and powder format.

Our Immunity Coffee line is all fully caffeinated with 200mg of Caffeine from the same locally sourced, fair trade, Arabica coffee beans.

Keto Collagen Coffee is also caffeinated, and includes 100mg caffeine from the same high quality, sustainably sourced coffee beans.

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Do you have a veggie flavor?

The latest addition to our core line of Protein Drinks, Cacao + Greens contains a full serving of organic veggies (kale, broccoli, and spinach) in each bottle. It also contains unroasted cacao, which is a powerful superfood! Please note, this flavor tastes more like dark chocolate than vegetables.

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Does ICONIC include any lactose, soy, gluten, or wheat?

All ICONIC products are lactose-free (99.99%), soy-free, gluten-free, and wheat-free.

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How is ICONIC lactose-free if the label lists “CONTAINS MILK”?

While our protein is derived from grass-fed cow’s milk, we use a micro-filtration process to skim off 99.99% of lactose.

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Is your protein free from hormones, pesticides, or antibiotics?

Yes, ICONIC is repeatedly tested by 3rd party organizations to be free from hormones (including rBST), pesticides, and antibiotics.

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Does ICONIC contain any tree nuts?

Our products are produced in a facility on the same equipment as products that contain tree nuts. We do have a robust allergen program in place to de-contaminate the lines between productions runs. If you are seriously concerned about tree nut allergies, we recommend talking to your doctor first.

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Is ICONIC safe to drink while pregnant or breastfeeding?

Yes, ICONIC Protein is safe to drink while pregnant and breastfeeding. ICONIC contains a mix of organic and natural ingredients and absolutely no artificial ingredients or hormones. Our product is also gluten-free, lactose-free*, soy-free and wheat free. As long as your child does not have any sensitivities, these products are safe to drink while breastfeeding. You can always consult your physician for approval before trying our drinks.

*While our protein is derived from grass-fed cow’s milk, we use a micro-filtration process to skim off 99.99% of lactose.

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Is ICONIC safe for kids?

Yes, ICONIC is perfectly safe for kids, though you can always consult your physician or pediatrician before trying ICONIC.

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Can I drink ICONIC as a meal replacement?

ICONIC Protein Drinks and Protein Powder has 20g of protein and 4g of fiber to fill you up, and keep you satiated. However, all of our products have just 140 calories or less, making them better suited for a snack, or perhaps to replace breakfast on a busy day.

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Are there any preservatives, artificial sweeteners, or artificial flavors?

ICONIC is made without any preservatives, artificial sweeteners, or artificial flavors. Depending on the product, ICONIC is naturally sweetened with a variety of ingredients including monkfruit, and stevia.

Certifications

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What is Truly Grass Fed™ Verified?

Truly Grass Fed™ is a certification that verifies a premium range of dairy ingredients. The Truly Grass Fed™ verification signifies: Non-GMO Project verification, cows that are at least 95% grass-fed, rBST-free, Antibiotic-free, Animal welfare friendly, and Environmentally responsibly. Truly Grass Fed™ protein is distinctively creamy and delicious.

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Are your products Non-GMO?

All ICONIC products are Non-GMO Project Verified. The protein found in our Protein Drinks and Protein Powders are also Truly Grass Fed™ verified.

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Are ICONIC’s bottles BPA-Free?

Yes, our bottles are BPA-Free.

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Is ICONIC vegan or vegetarian?

The newest addition to the ICONIC lineup, Immunity Coffee, is entirely Vegan, and made with plant-based pea protein.

Our original Protein Drinks and Protein Powder are vegetarian, but are not vegan, because the milk protein we use comes from Truly Grass Fed™ cow’s milk.

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What diets is ICONIC good for?

ICONIC is a great addition to various diets including Weight Watcher’s, Keto, low carb, and high protein. We recommend consulting your doctor or a registered nutritionist if you want to learn more about how ICONIC can fit into your diet.

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Are your products Gluten Free?

ICONIC is gluten-free, wheat-free, soy-free, and 99.99% lactose-free.

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Is ICONIC certified organic?

ICONIC is not certified organic, but we do use many organic ingredients in our products. Our protein goes a step beyond organic certification – Truly Grass Fed™ verification is the new gold standard for milk-based protein, and there are instances when we can source cleaner ingredients from non-organic sources than from organic sources.

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Is ICONIC Kosher?

Yes, all ICONIC products are OU-D Kosher (but not necessarily Kosher for Passover) with the exception of our ICONIC Kids. The Kids Protein line is made of kosher ingredients but not OU-D Kosher.